It’s hard to believe that it’s been seven years since we dove head-first into the vacation rental business, buying four condos in five months. At the time we knew rather little about what we were doing. Sure we had been long-term rental landlords for years, so we knew about property management. But vacation rentals are a completely different ball game. There are many lessons learned in the past seven years.
We were fortunate to have several people guide us as we entered the world of vacation rentals. The owners of Kihei Surfside and Sugar Beach each gave me an information download over lunch of what they had learned in years of vacation renting. The first year we worked closely with a vacation rental company at Kihei Surfside – they were a great resource. Very importantly we were fortunate to retain a fantastic cleaning lady from day one who has brought her expertise and knowledge to our business.
Four things will make or break your vacation rental business
Cleanliness and Maintenance
Guests want the condo to be clean and they want it to be well-maintained. This is really a no-brainer. But did you know the majority of condo owners live off-island? Both cleanliness and maintenance slip big-time when you don’t have a hands-on on-island owner to check and stay on top of things. As on-island owners we walk into our condos between all bookings. Our wonderful cleaner Cindy has been cleaning our condos for seven years now. She is a perfectionist and together with Beth (an amazing artist – we have a number of her paintings hanging in our condos) does her best to keep our condos in top shape given the time constraints she works within. Sig (my husband) is our maintenance man – also a perfectionist he enjoys going into the condos and making little (or big) improvements, tinkering with things to get them ‘just right’ for the next guest. If you stay at one of our condos and something needs fixing, please call him and if urgent, he will take care of it within the day, or add it to his ‘to-do list’ for the next check-out.
In today’s online world we expect quick and good communication. I try – I really do try to respond to your inquiries as quickly as possible. Sometimes life happens, but do know that I am on it.
Isn’t this key with everything in life? Please read our reviews (on this website, our web listings and our guestbook entries). They speak for themselves.
Do we have it all together? Does anyone ever? We do try our best with our vacation rental business and hope that you have a wonderful vacation when you stay at one of our condos!